Certified, Compassionate Staff

Our strength lies in the people who serve our families.

At Touching Hearts Family Centre, our strength lies in the people who serve our families. Every team member is a certified family support staff professional with the training, experience, and heart needed to walk alongside families during some of life’s most challenging moments.

Whether facilitating a supervised visit, coordinating support services, or greeting families at the door, our team approaches each interaction with warmth, empathy, and professionalism.

Smiling staff with family

Professionally Trained to Support Families with Care

Our staff includes certified social workers, child development specialists, trauma practitioners, and social services professionals who are committed to building safe, inclusive environments for all families. We uphold the highest standards of ethical care and maintain up-to-date certifications in:
  • Trauma-Informed Care
  • Family Systems Theory
  • Supervised Visitation Protocols
  • Cultural Safety and Sensitivity

Trauma-Informed, Culturally Inclusive Approach

We know that every family has a unique story. Our team uses a trauma-informed care model to provide emotionally safe, non-judgmental support to parents, caregivers, and children. We work to understand, not to assume — always putting dignity and choice at the center of the care process.
  • Experts in trauma-informed care for families and children
  • LGBTQIA2S+ inclusive and culturally responsive
Staff member facilitating using visual aids

Trusted by Families and Agencies Across the Fraser Valley

From Chilliwack to Abbotsford, Mission, and Hope, our team is recognized by social workers, legal professionals, and families for our consistent, ethical, and high-quality support. Our certified visitation supervisors in Chilliwack are trained to manage visits with calm, discretion, and compassion — even in complex care plans.

  • Clear reporting and communication with agencies
  • Collaboration with MCFD and legal representatives
  • Reliable scheduling and documentation support

Meet Our Team or Join Our Mission

Touching Hearts Family Centre is more than a place — it's a people-first organization grounded in empathy, education, and community trust. Interested in working with us? We’re always looking for professionals who believe in the power of connection and healing.

Contact us to learn more about our staff, services, or employment opportunities.

FAMILY CENTRE
Contact us to book a room at our facility.
Location
45938 Wellington Ave, 
Chilliwack, BC V2P 2C7
Open Hours
Mon - Sat: 9AM - 8PM
Closed on all stat holidays
Board Room Booking Hours
Mon - Fri: 8AM - 5PM
Supervised Visits Rate
$75 - $125 per hour
Supervised with written report by our professionals